How much does managed IT cost?
Shazam! Computers managed IT services start at $199 per covered endpoint per month. Your actual monthly investment depends on the number of endpoints, servers, backup requirements, storage, and security services your business needs.
What does managed IT include?
Managed IT can include proactive monitoring, endpoint management, cybersecurity, Microsoft 365 support, backup, remote support, patch management, and other services designed to keep your business technology secure and operational.
Do you require a long-term contract?
We offer flexible managed IT agreements designed around your business needs. We’ll explain the terms, services, and commitment clearly before you get started, so there are no surprises.
Do you support businesses with only 5 employees?
Yes. Shazam! Computers provides IT support to businesses of all sizes. Our managed IT services are designed primarily for businesses with 10 or more covered endpoints. Smaller environments are generally served through our traditional IT support and project services, although we may make exceptions when a business has specific technology, security, or compliance needs that make managed IT a good fit.
Do you provide onsite IT support?
Yes. Shazam! Computers provides onsite business IT support in addition to remote support.
Can you support Microsoft 365?
Yes. Shazam! Computers can help businesses manage and secure Microsoft 365 environments.
Do you provide cybersecurity?
Yes. Cybersecurity is an integral part of Shazam!’s managed IT approach, including endpoint protection, monitoring, and managed security services.
Do you provide backup and disaster recovery?
Yes. Backup and business continuity services are available as part of qualifying managed IT packages and add-ons.
Can you take over from another IT company?
Yes. Shazam! Computers can help businesses transition from an existing IT provider, including reviewing the current environment and establishing a managed IT plan.
Can you help if we don’t currently have an IT provider?
Yes. Shazam! Computers can assess your existing technology environment and help establish an appropriate managed IT and cybersecurity strategy.
Industries We Serve
Do you work with dentists and medical practices?
Yes. Shazam! Computers provides managed IT and cybersecurity support for dental, medical, and other professional practices.
Do you support accounting firms and professional offices?
Absolutely. We support accounting firms and other professional offices with managed IT, cybersecurity, Microsoft 365, backup, and day-to-day technical support.
Day-to-Day IT Support
What happens when an employee’s computer stops working?
We’ll diagnose the problem and determine the fastest practical way to get the employee back to work. Depending on the issue, we may provide remote assistance or schedule onsite service.
Do you provide remote support?
Yes. Remote support is available during normal business hours when the issue can be resolved remotely. Some situations may require an appointment or onsite service.
Do you support Macs as well as Windows PCs?
Absolutely. We support both Windows PCs and Apple Mac computers in business environments.
Can you manage servers?
Yes. We can support and manage business servers as part of a managed IT environment, including monitoring, maintenance, security, and troubleshooting.
What happens if our business experiences a ransomware attack?
Our goal is to minimize downtime and help you recover as quickly and safely as possible. We’ll isolate affected systems, assess the situation, work to contain the incident, and begin recovery using available backups and business continuity measures. We’ll also help determine what additional steps are necessary before systems are returned to normal operation.