Services Page

Shazam! Computers – Service Policy

Pricing

• Standard Service: $99 per device
• Advanced / Extended Work: $110 per hour (if needed, approved before continuing)

Scope of Service

• Includes diagnosis, repair, setup, and configuration for the reported issue(s)
• Additional issues may require additional service charges (with approval)

Workmanship Guarantee

• If the same issue returns within 14 days, it will be addressed at no charge
• Issues not originally addressed or new problems are considered new service requests

Customer Responsibility

• Customers are responsible for knowing or providing access to:
  • Account logins (Apple ID, email, etc.)
  • Passwords and verification methods
• Devices that are locked or inaccessible due to missing credentials may limit service

Data & Liability

• While care is taken, data loss is always a risk
• Customers are responsible for backing up important data prior to service

Abandoned Devices

• Devices not picked up within 30 days may be considered abandoned

Approval

• Any work beyond standard service will be discussed and approved before proceeding